Operations
8 min read
Ten questions before you buy software
New software rarely fixes a broken process; it makes it faster. Ten questions to ask before you sign.
Tomas Hale
Partner, operations
The demo always looks like the answer. These are the questions we ask before a client signs anything.
What problem are we buying this for?
Write it in a sentence with a number in it. If you cannot, wait.
Who will own it after the consultants leave?
A tool with no owner becomes shelfware within six months.
What will we stop doing?
Every new system should retire an old one. If nothing goes, the cost is double.
The Aldermere Letter
One essay a month, short enough to read on the train.
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